Privacy Policy

This privacy policy sets out how I use and protect any information that you give me when you use my website.

Document Controller

I am Louise Truslow, trading as Louise Truslow or Japonica Studios, and I am the Document Controller. My website address is: https://louisetruslow.com and my email address is louise@louisetruslow.com.

Information collected

I process the following types of personal information:

• Name and email address if you contact me
• Mailing address if you order from me
• The website may collect some user data to improve your user experience.

I collect your information using email. I get your information from what you tell me. I need to collect or hold your information to provide you with the services you request.

My email provider may collect further information from emails you send me to help spam detection.

I do not undertake any automated decision making processing of data or any other processing without human involvement.

I will not collect or store your payment card details. If you use a card to make a purchase, you provide that information directly to my third-party payment processors whose use of your personal information is governed by their own privacy policies.

The following third parties process personal data on my behalf:

Cookie policy

The website may use essential cookies to improve your experience. It is our policy to avoid using non-essential cookies.

Mailing list

If you send me a contact message from this site you may opt in to being added to my mailing list. If you do so, I will store your name and email address in the list which I will use to send you occasional updates on my artistic activity. The mailing list will be used for no other purpose, and you may unsubscribe at any time by emailing me.

Other websites

This website may contain links to third-party websites. If you visit these websites they may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This data use should be covered by their own privacy policies.

How I store your information

I manage my systems and processes to make sure that your digital and paper data is as safe as possible at every stage, both while it’s processed and when it’s stored.

I will not share your data with anyone without your express permission.

I will not knowingly transfer personal information from the UK to any other country.

How long we retain your data

If you send me a message, the message and its metadata may be retained indefinitely. This is so I can refer back to them in any subsequent correspondence.

Your data protection rights

Under the Data Protection Act 2018 you have data protection rights including the following:

• Your right to be informed – if your personal data is being used I must inform you that I am doing this.
• Your right to get copies of your data – You have the right to be told if I am using or storing your personal data. You may request copies of your data (free of charge) by using the contact details in this website. If you make a request, I have one month to respond to you.
• Your right to get your data corrected – You can challenge the accuracy of personal data I hold about you.
• Your right to get your data deleted – You can ask me to delete personal data that I hold about you.

How to complain

If you have a complaint about how your personal data is being processed, please contact me using the contact details given in the website.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113